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We're always on hand to help with any queries you may have. If you're looking for assistance, please speak with any member of our staff, visit our Information Desk on the upper mall of Bon Accord, or call us on 01224 647470. Or, send us a message through our Contact Us page.

Information Desk 

Visit our Information Desk on the upper mall of Bon Accord - or give us a call on 01224 647470 - and our team will be happy to help with any questions you have about the centre. The desk will also be able to help you with lost property, gift cards, wheelchairs and our other services. We'll even do what we can to help you with any questions you might have about Aberdeen city centre.

Bon Accord Gift Card 

We think this is the perfect present for any occasion - a gift card that the recipient can spend in over 70 stores including Marks & Spencer and John Lewis. You can buy cards at our Information Desk on the upper mall of Bon Accord, and the team will also help with any balance enquiries.

See more about our gift card here

Car Parking & Valeting 

We have handy car parking available in our Harriet Street and Loch Street car parks - and you can get your car cleaned while you shop. See more about car parking here


It's important to us that all of our shoppers enjoy their time visiting Bon Accord. Wheelchairs are available from either the car park or Bon Accord at no cost.

See here for more information on accessibility

Lost Property

If you've lost something in the centre, we'll do what we can to return it to you. Contact our Information Desk on the upper mall, speak to one of our members of staff, or call us on 01224 647470. We'll take your details and, if your item is found, we'll return it to you. Any lost property we find in the centre is kept here for one week before we hand it into the Police Station at Queen Street.


For details of any job vacancies within Bon Accord, see our job page.

Shopping with Children 

If you are separated while shopping with your children at any time please report this immediately to a member of Bon Accord staff. 

Management Office 

If you'd like to speak to our centre management team, the Management Office is located on Level 1 of either Loch Street or Harriet Street Car Park, Bon Accord Centre - follow the signs. Or, see our Contact Us page.

Customer Feedback

We are always working to deliver the best shopping experience for our customers and your feedback is important to us.  If you have any feedback to offer us please pop by the information desk on the upper mall and complete a comments card. 


Contact Us

01224 647 470

We like to hear from you.


Opening Hours

Monday - Wednesday: 9am-6pm

Thursday: 9am-8pm

Friday: 9am-6pm

Saturday: 9am-6pm

Sunday: 10am-5pm

Contact Us

Customer Service Team: 01224 647 470

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