About the job
Contract type: Permanent
Hours per week: 20 - 25 hours per week
The importance of your role.
This is your chance to be part of something a bit different. You’ll be part of the most important aspect of our business – our customers. With your expertise and professional experience, you’ll provide really wonderful customer care that will keep our customers coming back – and we think that’s a big opportunity.
You’ll help our customers really feel good by offering great advice, and caring service that goes beyond their expectations. Creating a culture where everyone is friendly and passionate about doing the right thing for them. Together these elements will play a big part in making us No 1 for Customer Care.
What you’ll be doing day to day.
Your friendly and professional personality will really inspire your Optical team. You’ll share your knowledge and experience to offer the very best service and thoughtful customer care.
Looking after our customers and our business, your professional approach will help us keep up to date with professional standards, procedures and standards.
With a practical approach you’ll not only dispense safely you’ll listen to the needs of customers and offer really professional advice.
How will you do it?
Getting to know our customers is important to us. It’s more than giving them the information they need, it’s a friendly chat or unique piece of advice they might not have heard before. You’re always reassuring and professional. It’s all about the experience and offering really memorable customer service.
Know our business. You’ll be the first to recommend what we can do better, and pick up on the needs of our customers and they’re feedback. With first hand experience you’ll get to what our customers are looking for and what they like – your recommendations will help us deliver even better customer care and drive our sales.
What you’ll need to have.
We’re looking for really great people, with a friendly professional personality. It’s all about working together as one great team – after all it’s our people that are at the heart of our business. It’s a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. It could open up even more opportunities with us. As a qualified Dispensing Optician, you have lots of great experience. But it isn’t just about experience, we’re interested in the real you – and that makes us all feel good.