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Bon Accord Rainbow Stairs

We are always on hand to help with any queries you may have. If you’re looking for assistance, please speak with any member of the Bon Accord Team, visit our Information Desk on the lower mall or call us on 01224 647470.

Information Desk

Visit our Information Desk on the lower mall, Bon Accord – or give us a call on 01224 647470 – and our team will be happy to help with any questions you have about the centre. The team are also here to help with lost property, gift cards purchases, and our other services. They are also have great knowledge of the city centre and surrounding areas to help you with any questions you might have.

Management Office

If you’d like to speak to our centre management team, the Management Office is located on Level 1 of the centre – signposted from the customer lifts.

Customer Feedback

We are always working to deliver the best shopping experience for our customers and your feedback is important to us. If you have any feedback to offer us please pop by the information desk on the upper mall.

For other ways to contact us, see our ‘contact us’ page. 

Aberdeen Gift Card

We think this is the perfect present for any occasion – a gift card that the recipient can spend in over 40 retailers at Bon Accord, along with many other city centre businesses! You can buy cards at our Information Desk on the lower mall, Bon Accord, and the team will also help with any balance enquiries. 

Car Parking and Valeting

We have car parking available in our Harriet Street and Loch Street car parks – and you can have your car cleaned while you shop.


It’s important to us that a visit to Bon Accord is as smooth as possible. Wheelchairs can be requested from either the car park or our Information desk at no cost.


Find out what jobs are available in our stores. 

Lost Property

If you’ve lost something in the centre, we’ll do what we can to return it to you. Contact our Information Desk on the upper mall, speak to one of our members of staff, or call us on 01224 647470. We’ll take your details and, if your item is found, we’ll return it to you.

Any lost property we find in the centre is kept here for one month. 

InPost Lockers 

Easily pick up or return parcels at the InPost Lockers on our upper mall. Find them at the top of the escalators between Next and New Look. 

Shopping with Children

Baby changing

There are baby changing rooms located on both the upper and lower mall.


For those with buggies or prams, there are customer lifts from each car park to the mall. There is also a lift directly into Next from Loch Street car park.


There are parent and child spaces in both Harriet and Loch street car parks.

If you are separated while shopping with your children please report this immediately to a member of the Bon Accord Team.

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