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Wheelchair Availability

Wheelchairs are available to borrow at no cost for customers and can be used both inside Bon Accord and elsewhere in the city centre.

To request a wheelchair, press the button for assistance at the ticket barrier when you’re entering the car park and a member of staff will meet you at your car with a wheelchair once you are parked. Alternatively, speak to any member of the Bon Accord Team in the centre or at our Information Desk on the lower mall.

This service cannot be pre-booked, and availability is subject to demand.

Quiet Hour

Every Sunday from 4-5pm mall music will be turned off to facilitate a Quiet Shopping Hour to support our customers with sensory issues and other conditions.

We encourage individual stores to participate but this cannot be guaranteed. Please contact stores directly if you’d like to know if they take part.

Guide Dogs

Guide or assistance dogs are welcome.

Accessible Toilets

There are accessible toilets located on the lower mall behind Costa and on the upper mall next to Boots. For directions speak to any member of the Bon Accord Team.

Accessible Parking

There are more than 40 accessible parking bays located around Harriet Street and Loch Street car parks. Please note that our standard charges apply.

If you are parking out with mall opening hours and are unable to use the stairs, please call 01224 633374 for assistance.

If you have any questions we haven’t answered here, please contact us.


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